REDEFINING THE CUSTOMER EXPERIENCE
Viachem has revolutionized the industry by offering a more personal, nuanced approach to specialty chemical, food additive and ingredient distribution and sales. Our customers have one point of contact with a degreed technical sales specialist who provides industry insight and expertise. Our specialists walk you through the distribution experience with quick response rates, an efficient sampling process, packing options and warehouse locations designed for your needs. Every aspect of our unique distribution experience was created with the customer in mind.
Customer’s FAQs
When you call us, you are speaking with someone who is knowledgeable about the products that Viachem represents, as well as your product needs and requirements.
- Business
- Industry
- Product sourcing needs
You will work directly with an assigned customer service representative who will be your contact for any of these logistic needs:
- Packaging
- Shipping
- Warehousing
Overall, you will have a dedicated team responsible for your entire account!
We make sure that you have exactly:
- What you need
- When you need it
- Where you need it
With a variety of options, you are provided with flexible package types that will fit your specific requirements.
Our Customer’s Satisfaction
At Viachem, we serve as the force connecting specialty chemical, food additive and ingredient producers to our customers. Our highly trained sales staff commits to our customers, ensuring every aspect of your Viachem experience is smooth and impactful. Customer satisfaction is a vital part of the distribution process. That’s why we provide customers with outstanding service including on-time delivery, necessary documentation and a sample follow-up.
Your Specialty Chemical Provider
Our product list is constantly growing and diversifying as we seek to provide our customers with value in as many avenues as possible.